Service Management at Semansys: a shared success story
Why service management matters in RegTech
In regulatory technology, service management is often reduced to ticketing systems and troubleshooting. Brendan sees it differently.
“It’s about creating lasting value, not just solving problems. Clients need to feel fully supported - not only when something goes wrong, but every day as they rely on our solutions.”
That vision aligns with Semansys’ broader mission: to simplify complex regulatory and financial reporting with solutions that are secure, scalable, and always supported by people who care.
Embedding service across the value chain
Brendan is not just leading a department; he’s embedding service management throughout the entire value chain, from end-users and clients, to employees, suppliers, and technology partners.
By aligning demand, delivery, and support, he ensures collaboration becomes the default way of working.
“Service should not sit in the background: it should be visible, connected, and proactive. It’s about ensuring every stakeholder knows who’s accountable, what to expect, and how to share feedback.”
The result? Smarter support, faster improvements, and stronger long-term relationships built on trust.
Tackling the biggest client challenge: alignment
When asked about the toughest challenge clients face, Brendan doesn’t hesitate: alignment.
“Technology is rarely the hardest part. The real challenge is getting people, processes, and platforms to work together under regulatory pressure. That’s where service management makes the difference.”
By embedding continuous feedback loops and coordination across all levels, Brendan ensures that Semansys solutions evolve in step with client needs.
Collaboration at the core
At the heart of Brendan’s philosophy is one simple truth: collaboration is not optional.
“We’re here to support, develop, and deliver. But the real success happens when service becomes a shared story: when clients, partners, and our own teams see themselves as part of the same journey.”
With Brendan leading service management, Semansys is strengthening not just its solutions, but its relationships. Because when service becomes a joint responsibility, it transforms from a support function into a success engine.
At Semansys, service is more than support: it’s a partnership.
👉 Want to learn more about how we embed service into everything we do? Contact our team
